This year, the city will try to introduce the hospital's convenient payment clinic settlement into the livelihood project. At present, this project has covered 6 major hospitals including Jiaxing Traditional Chinese Medicine Hospital, First Hospital, Second Hospital, Women's Insurance Hospital, Armed Police Hospital and Rongjun Hospital. The annual task is completed ahead of schedule, and Xin'an International Hospital will also be in Promote the project after completing the system transformation.
The so-called inter-disciplinary settlement refers to the use of certain information technology, so that patients can directly pay the citizen card to settle medical expenses in the doctor's office. The medical insurance expenditure is partially paid by the medical insurance account, and the self-paying and self-paying part is paid by the citizen card account. After the completion of the clinic settlement, the patient can directly check or take the medicine, eliminating the need to repeatedly queue up to the payment window.
Line up for three hours and see a doctor for three minutes. For many patients, “difficult to see a doctor†is first manifested in “difficulty in queuingâ€, especially in large hospitals in big cities such as Beijing and Shanghai. One person sees a doctor and the whole family is dispatched. The delay in the patient's large number of visits was in the queue, waiting in line, queuing, and queuing. The doctor's process of "seeking and asking" was the shortest.
When the medical treatment has become an endless queue, how can such a patient experience be satisfied? In recent years, there have been frequent conflicts between doctors and patients in some big cities, and “difficulty in queuing†is part of the reason. Although "the queue is difficult" everyone may encounter, the cause must be divided into two. On the one hand, problems such as uneven distribution of medical resources and over-concentration of patients, non-one-day functional solutions, non-one force can work; on the other hand, there are some problems that do not involve institutional mechanisms, such as unclear consultation, payment The system is not scientific, etc., and can be solved by applying new technologies and improving existing systems.
Taking Jiaxing's trial hospital for convenient payment and inter-office settlement, through the promotion and application of information technology, doctors spend 30 seconds to settle the clinic, which may save several times for the patient. Since the opening of the Jiaxing Chinese Medicine Hospital in March this year, the inter-office settlement has been well received by the public. As of June 30, more than 38,000 cases have been settled in the city's Chinese medicine hospitals, and the proportion has increased from 11.70% in March to 23.58%.
In fact, in recent years, with the use of technologies such as big data, cloud computing, and Internet of Things, many medical institutions in the city, such as registration, payment, referral, medical report inquiry, drug distribution, etc., can basically Realized on the network platform, effectively alleviating the problem of “difficult to see a doctor and expensive to see a doctorâ€. Compared with the grand reforms such as medical reform, most of the changes in "smart medical care" are small details of patients' treatment. It is much easier to implement and the effect is beyond imagination. The reason is that the basis of "smart medical care" is technology, but the core is the "people-oriented" patient experience. Isn't this the greatest wisdom for us to promote medical reform?
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