Black technology "smart" future! Huasan Communications Releases Intelligent Operation and Maintenance Service Strategy
Release date: 2016-01-11
In the information age, how can various industries and industries easily solve the problem of IT operation and maintenance? On January 7, Hangzhou H3C Technologies Co., Ltd. (Hua San Communication) officially released the Zhidong operation and maintenance service strategy and the intelligent remote operation and maintenance service. IT operation and maintenance open the way of "smart service." This is a heavyweight “landing†of H3Care's “H3Care Smart Service†concept, which is bound to bring more opportunities for IT operation and maintenance.
With the rapid application development of new technologies such as cloud computing, big data, Internet of Things, SDN, etc., the informatization construction of various industries has been deepened and improved, and integrated management for IT infrastructure, operating environment, IT business system and IT operation and maintenance personnel The difficulty is also increasing, the operation and maintenance cost is rising continuously, and the operation and maintenance capability for business is lagging behind. It is urgent for all walks of life to establish an intelligent analysis model of operation and maintenance faults in the segmentation operation and maintenance scenario to provide intelligent location analysis and troubleshooting. Ability to ensure high availability of business. Three-point construction, seven-point operation and maintenance, seeking new operation and maintenance modes, methods and means, and building a new intelligent operation and maintenance management system have become the key to operation and maintenance innovation.
"Intelligent, customized services will become the future trend." In the keynote speech of "Black Technology Future", Ding Zhonghua, vice president of Global Technology Services Department of H3C, pointed out that based on the concept of "full service, full connectivity, big data" information architecture service, H3C from business, security, information From the perspective of operational operation, it puts forward the strategy and solution of intelligent operation and maintenance service, emphasizing “intelligence perception, on-demand actionâ€, and using intelligent technology tools and means to provide customers with tailor-made IT operation and maintenance service solutions.
Different from the traditional service point of view, H3C's intelligent service solution is committed to three transformations of customer service delivery: end-to-end business and infrastructure business flow chain, business health intelligence awareness, network architecture automatic deployment and dynamics Adjustment, service intelligent delivery; at the same time, based on business, establish operation and maintenance data model, intelligent analysis, judgment, decision-making, solve massive business data management problems; and open intelligent service delivery platform, can be combined with deep customization development, build integration, Visualize the service management system to save operation and maintenance management costs and improve business response speed. In addition, the intelligent operation and maintenance service provided by H3C is customized to match the customer's own operation and maintenance and managed operation and maintenance, which can meet the operation and maintenance management requirements of different customers.
As the key to the concept of “H3Care Intelligent Serviceâ€, H3C's intelligent operation and maintenance service has customized more detailed solutions, including intelligent operation and maintenance management services, intelligent communication services, and intelligent remote operation and maintenance services. Intelligent operation and maintenance platform services, etc. Among them, the intelligent remote operation and maintenance service is a remote operation and maintenance service launched by H3C based on the customer operation and maintenance mode. The exclusive expert engineers of H3C provide customers with 7x24/5x10 hours of uninterrupted active and preventive. Remote service for automated operation and maintenance.
While changing the traditional operation and maintenance methods, H3C's intelligent remote operation and maintenance service also has other innovations. Li Jinsong, the director of the Basic Services Department of H3C, said that the intelligent remote operation and maintenance service is based on professional tools, which can quickly locate problems and prevent risks. The original factory-specific experts can provide users with 7x24 hours of service. A good understanding of the user's IT environment, needs and business is the most understandable user. In addition, the intelligent remote operation and maintenance service also breaks through the drawbacks of low traditional operation and maintenance efficiency, which can save a lot of time in the previous information collection and problem location in the event of a failure, and reduce the troubleshooting time to a minimum. In terms of operation and maintenance cost, compared with the traditional way of establishing operation and maintenance team, the intelligent remote operation and maintenance advantages are obvious. Through remote centralized operation and maintenance, the user operation and maintenance capability is improved, and the operation and maintenance cost of the user is greatly reduced.
"From the concept of intelligent service to the release of the intelligent operation and maintenance service strategy, H3C's IT operation and maintenance service is also at the forefront of the times." Ding Zhonghua said that in the future, H3C will continue to adhere to the "warm, professional" service concept, through continuous technological innovation, combined with the best practices of service and industry, from the customer's business objectives, IT architecture, service maturity IntelliSense, to provide customers with customized, intelligent service solutions faster, more accurate and predictable.
Source: China Digital Medical Network
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